Refund Process

• Refund requests must be submitted in writing within 7 working days of the transaction.
• Supporting documents may be required for verification.
• All refund requests will be reviewed in accordance with this policy.

Refund Eligibility

Refunds may be considered in the following situations:

• Payment was made in error
• Duplicate transaction occurred
• Service activation did not take place

Platform Maintenance Cost

• Payments made towards platform access, platform maintenance, training, or support services relate to digital service enablement.
• Service activation is considered complete once platform access and user credentials are provided.
• Payments are generally non-refundable once services are activated and system access is granted, as resources are allocated immediately upon activation.

Processing Time

• Approved refunds, if applicable, are processed within 15–21 working days through the original payment method where possible.

Policy Updates

• RUPEEYAAVYA FINSOL PRIVATE LIMITED reserves the right to modify this policy as required for operational or regulatory reasons.